Yes! We offer free shipping on all orders of $100 or more (excluding beds).

For orders below $100, we charge a flat rate of $7 USD.

If your order includes a bed, the shipping cost is $27 USD.

Yes! If your order totals over $300 (including the bed), shipping is free.

Yes, if your order has already shipped, address corrections or changes may incur an additional $15.00 fee due to carrier correction fees.

Yes, in case of national holidays, weather issues, or internal company closures, there may be additional delays in processing and shipping.

Orders typically take 24 to 48 hours to process. Once your order has been processed, you will receive an email confirmation with your shipping details.

Orders placed on Friday, Saturday, or Sunday will be processed on Monday.

Shipping fees and delivery times start once you receive the shipping confirmation email.

Yes, additional validation may be required for certain orders, which could cause delivery delays.

Yes, signatures are required for all orders over $500.

To track your order, refer to the tracking link in your shipping confirmation email.

We ship anywhere in the contiguous United States. Please note that we do not ship to Hawaii, Alaska, or U.S. territories (including American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, Puerto Rico, and the U.S. Virgin Islands).

Currently, we do not deliver to P.O. Boxes. If your order is addressed to a P.O. Box, it may experience delays, and any additional fees for address corrections will not be covered.

At this time, we only offer shipping to the United States. We apologize for any inconvenience and will update our shipping policy if this changes in the future.

Join our mailing list for updates as we expand internationally.

We are pleased to assist you with every detail of your gifting experience to ensure it is special and memorable.

Your order will be carefully delivered in our iconic CÉLISTAIL gift box, making it perfect for any occasion.

Almost every gift is eligible for return or exchange in accordance with our Return & Exchange Policy. Please note that the original gift receipt and original packaging are required for returns or exchanges.

Yes! If you wish to send your gift order directly to the recipient, you can enter their address in the "Delivery Adress" section during checkout.

Yes, you can add a message in the cart, and we will make sure to include it with your order.

1. Visit our returns center.
2. Enter your order number and email address to start.
3. Follow the instructions and select the items you want to return .
4. Once your request is approved, you will get a confirmation email with shipping guidelines.

The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)
  
  

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

The following refund options are supported:

• Refund to the original payment method.
• Refund to store credit (if applicable)

For instructions on how to ship the returned products, refer to the email received after placing the return request on the website.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 7 - 14 working days after approval

If you have any queries regarding return or refund, reach out to us.